Managing morale after announcing bad news is critical to a company’s long-term health. Remaining employees will be concerned about their own futures: Will their jobs be next on the chopping block?

Having a business continuity plan in place often enables an organization in crisis to quickly make decisions, move forward and act with less internal strife.

Most banks have adopted a formal communications plan that features public-facing communications strategies for robberies, natural disasters, allegations of malfeasance, HR challenges, and anything else leadership might consider a crisis.

Internal communications can support your public statements in the best of ways. Or, they can have...